At PreHab Health & Performance, accessible from https://prehabing.com, one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document contains the types of information that is collected and recorded by PreHab Health & Performance and how we use it. It also includes how we manage information related to text messaging services and complies with CTIA guidelines for mobile messaging.

If you have any additional questions or require more information about our Privacy Policy, please do not hesitate to contact us.

Consent

By using our website and opting into our text messaging services, you hereby consent to our Privacy Policy and agree to its terms.

Information We Collect

Personal Information

The personal information that you are asked to provide and the reasons why you are asked to provide it will be made clear to you at the point we ask you to provide your personal information.

• Text Messaging: When you opt-in to receive text messages (SMS) from PreHab Health & Performance, we collect your mobile phone number. This information is used to communicate with you about appointments, health reminders, and other services related to your wellness journey.
• Direct Contact: If you contact us directly, we may receive additional information about you, such as your name, email address, phone number, the contents of the message, and any other information you may choose to provide.
• Account Registration: When you register for an account with us, we may ask for your contact information, including items such as name, email address, phone number, and any other necessary details. 

Usage Information

We also collect information on how you use our website and interact with our services, including text messages. This helps us improve your experience and ensure that our communications are effective and relevant.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website and SMS services
• Improve, personalize, and expand our website and messaging services
• Understand and analyze how you use our website and our text messaging communications
• Develop new products, services, features, and functionality
• Communicate with you – both directly and through our partners – including for customer service, to provide you with updates, reminders, appointment confirmations, and other information related to our services. This may include text messages (SMS) and emails.
• Send you promotional content: With your consent, we may send you text message promotions or updates about PreHab Health & Performance services.
• Prevent fraud and improve the safety of our services.

Text Messaging (SMS) Consent

• Opt-In for SMS Communication: By providing your mobile phone number or subscribing to our text messaging service (via keyword or form), you consent to receive text messages from PreHab Health & Performance. These messages may include appointment reminders, health tips, updates, and promotional messages. You will receive a confirmation message after opting in.
• Opt-Out of SMS Communication: You can stop receiving text messages from us at any time by replying with the word “STOP” to any of our messages. Once you opt out, you will no longer receive marketing-related text messages from us. However, you may continue to receive transactional or operational messages (e.g., appointment confirmations).
• Message Frequency: The frequency of our text messages may vary based on your engagement with our services. Upon opting in, you will receive an estimate of how often messages will be sent.
• Help: If you need assistance with our text messaging service, reply with “HELP” to any message to receive more information about managing your subscription.

We Will NOT Sell Your Information

PreHab Health & Performance is committed to the privacy and security of your personal information. We will NOT sell, rent, or trade your personal information to any third-party entity for marketing or any other purposes. Your information will only be used for the purposes outlined in this Privacy Policy, such as improving our services and communicating with you directly.

We understand the importance of your privacy and are committed to keeping your data safe. Any third-party service providers that assist us in delivering services to you (e.g., SMS platforms or payment processors) are required to follow strict confidentiality agreements and are prohibited from using your information for any purposes other than as necessary to provide the services you have requested.

Log Files

PreHab Health & Performance follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, PreHab Health & Performance uses “cookies”. These cookies are used to store information, including visitors’ preferences and the pages on the website that the visitor accessed or visited. The information is used to optimize the user experience by customizing our web page content based on visitors’ browser type and/or other information.

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of PreHab Health & Performance.

Third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons in their respective advertisements and links that appear on PreHab Health & Performance, which are sent directly to users’ browsers. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites you visit.

Note that PreHab Health & Performance has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

PreHab Health & Performance Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Do Not Sell My Personal Information (CCPA Rights)

Under the California Consumer Privacy Act (CCPA), among other rights, California consumers have the right to:

• Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
• Request that a business delete any personal data about the consumer that a business has collected.
• Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

PreHab Health & Performance will NOT sell your personal information to third parties under any circumstances.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or to complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

PreHab Health & Performance does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.